Privacy Policy

Privacy Policy of DrSupplys.com

 

Last updated: July 28, 2025

At DrSupplys.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us. Your privacy is of paramount importance to us, and we handle and protect your personal data with the utmost care, in full compliance with the General Data Protection Regulation (GDPR).

By using our website and services, you agree to the terms outlined in this Privacy Policy.

 

1. Who We Are (Data Controller)

 

DrSupply is the data controller responsible for the processing of your personal data. This means we determine the purposes and means of processing your personal data, and we are accountable for ensuring your data is processed properly and carefully in accordance with the GDPR.

Our Contact Details:

  • Company Name: DrSupply

  • Phone Number: +3197005030267

  • Email: info@drsupplys.com

 

2. What Personal Data We Collect

 

We collect various types of personal data to provide and improve our services to you. This includes information you provide directly to us and data collected automatically when you use our website.

The personal data we may process includes:

  • Contact Information:

    • First and last name

    • Address (for shipping and billing)

    • Phone number

    • E-mail address

  • Technical Information:

    • IP address (of website visitors)

    • Information related to your device and browser (e.g., browser type, operating system)

 

3. How and Why We Use Your Personal Data (Purposes & Legal Bases)

 

We process your personal data for specific purposes and only when we have a valid legal basis to do so, as defined by the GDPR.

By agreeing to this Privacy Policy, you provide your explicit consent (Art. 6(1)(a) GDPR) for us to process your personal data for the purposes listed below. You have the right to withdraw this consent at any time. However, please note that if you do not provide certain information or withdraw your consent, we may not be able to provide certain services to you.

Even without explicit consent, we may process your personal data based on other legal grounds (Art. 6(1)(b), (c), and/or (f) GDPR), such as when:

  • It is necessary for the performance of a contract to which you are a party (e.g., to process your order).

  • It is necessary for compliance with a legal obligation we are subject to.

  • It is necessary for the purposes of our legitimate interests, provided your fundamental rights and freedoms do not override these interests.

We process your personal data for the following purposes:

  • To Fulfill Your Orders and Deliver Services: This includes processing your purchases, managing payments, and delivering goods to your specified address. (Legal basis: Performance of a contract).

  • Account Management: To allow you to create and manage an account on our website, making your shopping experience smoother. (Legal basis: Performance of a contract, Consent).

  • Customer Service & Communication: To respond to your inquiries, provide support, and inform you about changes to our services or products. (Legal basis: Performance of a contract, Legitimate interest, Consent).

  • Marketing & Newsletters: To send you our newsletter, promotional offers, and information about relevant products or services. You will only receive these if you have opted-in or if it’s within our legitimate interest to inform you about similar products/services after a purchase. You can easily unsubscribe at any time by clicking the “unsubscribe” link in the email. (Legal basis: Consent, Legitimate interest).

  • Website Improvement & Analytics: To analyze website usage, measure performance, and optimize our services. (Legal basis: Legitimate interest).

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes. (Legal basis: Legal obligation).

 

4. Data Retention

 

We do not store your personal data for longer than is strictly necessary to fulfill the purposes for which it was collected, or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

 

5. Sharing Your Personal Data with Third Parties

 

We may share your personal data with third parties only when it is compatible with the purposes mentioned above. This may be necessary for:

  • Performance of our Agreement with You: For example, sharing your address with shipping carriers to deliver your order.

  • Our Legitimate Interests: Where necessary for our business operations, such as payment processors.

  • Legal Obligations: To comply with legal requirements, court orders, or government requests.

When we share your data with companies that process it on our behalf (e.g., IT service providers, payment processors), we enter into data processing agreements to ensure they maintain the same level of security and confidentiality for your data as we do. We remain responsible for these processing activities.

Except in the situations described above, we will only provide your personal data to other third parties with your explicit consent.

We do not sell or share your personal data with third parties for their commercial purposes unless you have given us your express consent to do so.

 

6. Commercial Communications

 

We may use your personal data for commercial purposes, such as informing you about new products, special offers, or changes in legislation relevant to our offerings. If you subscribe to our newsletter, you will receive these communications via the email address you registered.

If you no longer wish to receive commercial communications from us, you can easily opt-out at any time by clicking the “unsubscribe” link provided in the emails you receive.

For market research purposes, your personal data may be anonymized before being used to optimize our services, ensuring it can no longer be traced back to you.

 

7. Cookies

 

A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit our website. Cookies help our website function correctly and provide us with insights into how our site is used.

You can manage or disable cookies through your internet browser settings. You can also delete all information previously stored via your browser’s settings. Please note that disabling cookies may affect the functionality of our website.

We use the following types of cookies:

  • Functional Cookies: These cookies are essential for the technical operation of our website and to enhance your user experience (e.g., remembering your preference settings). They ensure the website works properly. We do not require your prior permission for these, as they are necessary for providing our service.

  • Google Analytics Cookies: We use the “Analytics” service from Google to receive reports on how our website is used and to measure its quality and effectiveness. We have configured Google Analytics in a privacy-friendly manner, as prescribed by the Dutch Data Protection Authority, which means we do not need your prior consent to use it. This includes anonymizing your IP address and not sharing data with Google for other services.

 

8. Your Data Protection Rights

 

Under the GDPR, you have the following rights regarding your personal data:

 

  • Right of Access: You have the right to request a copy of the personal data we hold about you.

     

  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.

     

  • Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal data under certain circumstances.

  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.

  • Right to Object to Processing: You have the right to object to the processing of your personal data where we are relying on a legitimate interest as our legal basis.

  • Right to Data Portability: If we process your digital personal data based on your consent or for the performance of an agreement, you have the right to receive your data in a structured, commonly used, and machine-readable format, and to transmit that data to another organization.

  • Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.

 

How to Exercise Your Rights:

 

To exercise any of these rights, please send your request to info@drsupplys.com.

To ensure that the request is genuinely from you, we kindly ask you to include a copy of your ID with your request. Please make sure to black out your passport photo, MRZ (machine readable zone – the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) in this copy to protect your privacy.

We will respond to your request as quickly as possible, but in any case, within four weeks.

 

Filing a Complaint:

 

If you believe your data protection rights have been violated, you have the right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

 

9. Data Security

 

We take the protection of your data seriously. We implement appropriate technical and organizational measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration of your personal data.

If you have the impression that your data is not properly secured, or if you suspect misuse, please contact our customer service immediately or email us at info@drsupplys.com